MENDEM, LLC
Existing Patients
Here you will find resources for the most commonly asked questions by existing patients. If you are still in need of assistance, click the Message Us button to contact the office directly.
Scheduling Appointments & Televisit
"How do I access my scheduled televisit, and what is required for my visit?"
Check your email and text messages for the link to your televisit. If you can't find the link you can access your visit here. If you have a copy, this will be collected before the start of your session. Failure to settle the copay is considered a no-show.
"I need to schedule a follow-up appointment."
"How often do I need to follow up with my provider?"
At the close of every visit, your provider will give you instructions on when to follow up. To avoid any lapse in treatment you can schedule your visit during your appointment or schedule online.
Communication &
Patient Portal
We have several options for you to communicate with the office. You can contact us through your Patient Portal, Spruce Health direct messaging app, or by calling the office. Select the option that is more convenient for you.
"How can I get in contact with my provider, I have a question?"
The best way to communicate with your provider is during your appointment. Effective 2/26/24, all patients will have access to their Visit Summary report in their patient portal if they need to recap their recent appointment instructions. If you need to have a more extensive conversation, please schedule a follow-up appointment.
If you are having difficulty accessing your patient portal select the forgot your password option to reset your access. If you continue to have issues, contact the office and we will resend the invite to register your patient portal.
Medication Management
"I need a medication refill."
Refill amounts align with your follow-up schedule; contact your pharmacy initially. If no refills are available, schedule an appointment as your provider needs to assess your clinical status before refilling a medication. In certain cases, a 14-day bridge may be available to hold you over until your next appointment. A $25 administrative fee will be applied.
"I ran out of my medication and I had to go out of town, what do I do?"
Your provider holds licenses in DC, MD, and VA, and certain regulations limit prescriptions beyond these areas. For local needs, a bridge can be sent to your pharmacy; if away, please visit the nearest urgent care for assistance.
"I need to change my pharmacy."
Update your pharmacy info on the patient portal or send a message to the office. If your prescription was sent to the original pharmacy provided during your appointment, allow 24-48 hours for the change in pharmacy to be active. A $25 administrative fee will be applied will be applied for more than one change request.