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Frequently Asked Questions

Below you will find answers to the most common questions. If you still need assistance message us directly for more information. 

  • What is a psychiatric mental health nurse practitioner?
    A psychiatric mental health nurse practitioner is a specialized advanced practice nurse with expertise in mental health care. They assess, diagnose, and provide holistic treatment, including therapy and medication management, for individuals with psychiatric disorders.
  • Where do you offer services?
    All services are offered 100% online for patients residing in DC, Maryland and Virginia. You must be located in one of these jurisdictions for your sessions. Once it is determined that you are not located in the appropriate jurisdiction for your session, your session will be terminated and you will be charged $75. It is illegal for a provider to services a patient via telehealth that is not located in a jurisdictions they are licensed.
  • What age groups do you accept?
    We accept patients ages 5 to 59.
  • What are your areas of specialization?
    I am board certified as a Psychiatric Mental Health Nurse Practitioner trained in treating mental health conditions across the lifespan. I have a specific interest and expertise in working with survivors of domestic violence, child/adult abuse, sexual trauma, and human trafficking. I treat many conditions to include ADHD, anxiety and mood disorders, DID, eating disorders, perinatal anxiety and mood disorders, PTSD/trauma, and adult schizophrenia/schizoaffective disorders. I do work with male patients and provide a welcoming environment for anyone who needs care. I do not treat or have extensive training in the care of the elderly (geripsychiatry).
  • Why are vital signs required for every appointment?
    Vital signs are crucial for medication management in psychiatry because they provide essential physiological information such as heart rate, blood pressure, and respiratory rate. Monitoring these signs helps assess the medication's impact on the body, detect potential side effects, and ensure the overall safety and well-being of the patient undergoing psychiatric treatment. Please make sure you purchase the necessary equipment to complete submission of your vital signs for your session. You will need: Blood pressure cuff Scale
  • What is your cancellation policy?
    We understand there are situations that prevent our patients from attending their scheduled appointment, but you are responsible for notifying the office if you can't make your appointment. We charge a fee of $25 with less than 48 hours’ notice (2 business days). Our No-show fee is $75. Our provider also reserves the right to discharge you from the practice with repeated missed appointments.
  • How do I get in contact with the provider between sessions?
    Our practice is not set up for concierge medicine. During regular business our the office manager is available via direct messaging, phone, and email to assist with simple inquiries. If you require more extensive clinical assistance you will need to schedule a follow up with your provider. When scheduling an appointment, make sure you select a time where you and your provide can address your needs during your visit.
  • Do you accept insurance?
    Yes, we accept most major insurance plans and Maryland Medicaid at this time. We also offer reasonable self-pay rates.
  • What are your business hours?
    You can reach someone at our office Monday - Friday from 9 am - 5 pm EST. You can call us (240)630-5767, or email us at scheduling@mendemhealth.com. For secure chat please select the Text Us option on your smartphone, or select the Message Us button.
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